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Policies

Facility
There is no initial room charge to use our banquet facility, but we do have room minimums that must be met in order to host your event. These room minimums vary depending on the time of day and day of the week. Please contact the banquet office for specific room minimums for your event. If the room minimum is not met, you will be required to pay the unmet amount as a room fee. The room minimum includes both food and beverage invoiced sales prior to service charge and tax. Cash sales do not count towards your minimum. There is a room set up fee that will apply to all functions.

Trolley Square can host your ceremony on-site in two different outdoor locations. Our dock overlooking the water and guests seated on the banquet patio or on our waterfall patio with a scenic view of the gardens as you over look the river. Please contact the banquet office for specific information regarding the ceremony details and fees.

Reservations and Deposits
After a date has been selected for your event, we require a deposit of $500. This deposit guarantees your accommodations and is deducted from your final bill. A second deposit of $1,500 is required six months before the your event. An additional deposit of $1500 also is due three months before event date.

Your final portion of your food and estimated beverage bill must be paid for at your 14 day food order dead line.The remainder of the beverage bill will be administered after the event is completed to cover beverages, taxes, gratuity, bar tabs and other misc expenses. Your final bill must be paid for immediately after the event. A credit card must be kept on file for all end of evening charges.

Accommodations
We will provide these complimentary room essentials for your event: linen tablecloths, linen napkins, standard centerpieces,portable bars and staffed bartender, gift table, registration table, cake table, and table skirting. Any other needed items may be rented or purchased by your party.

Tax & Gratuity
A standard gratuity of 18% and sales tax of 5% will be added to the final food and beverage total at the end of the event. 

Cancellation
If cancellation of your event occurs, all deposits will be forfeited. We will not refund paid deposits for any reason.

Taste Testings

After a deposit has been made to reserve the banquet hall, we invite you to have a taste testing to better choose your menu. You receive 3 complimentary entrees to try; more entrees may be purchased for an additional cost. These taste testings should be scheduled with the Event Manager about 6 months prior to your event date.

Confirmation of Guests
A final guest total must be given to the Event Manager no later than 14 days prior to your event. This final count will be the amount that is billed. If more guests attend, the additional cost will be added to your bill at the end of the event. We reserve the right to assess a fee for changes in your guest count that require alterations to the room layout or table set-up of your event. Your final food and estimated beverage bill is also due at this time.

Menu Planning
Entrées for each meal function must be chosen in advance. If you would like to offer more than one entrée to your guests, we will be happy to accommodate, provided that: 1) You choose no more than TWO entrees. If you would like more than two entrees, each additional entree choice will increase the entree price by $1.00, for all entree selections.  Contrastingly, if you would like to only offer one entree to your quests, we will decrease the price of that entree by $1.00. 2) You provide coded cards to identify the choice of each guest. 3) Final guest total for each meal option is provided at least two weeks in advance. Menu Prices are subject to change at any time without notice.

Degree of Doneness
Any beef entrées will be prepared medium

Food Wavier
No food will be removed from the facility unless a release form is signed- this applies only to Hors D oeuvres receptions, plated meals can not be taken to-go, for any reason. We do not provide boxes for wedding guests to take left overs home.

Cake Cutting
To help assist you during your event, our staff will cut and serve your cake for a $50 fee.

Decorating
We provide standard linens for all events. It is the sole responsibility for you or whoever you have hired to decorate or place additional items in the room, and to remove or dispose of decorations at the conclusion of the event. No confetti, glitter, or open-flame candles are allowed in the banquet facility and nothing may be hung on the walls. If items are left behind for us to clean up, we reserve the right to issue charges to the card that you will have on file.

Audio / Visual Equipment
The banquet facility is fully equipped for all your AV needs. Microphones, speaker system, CD player, DVD player, video projector, projection screen, and iPod usage are available for a low package rate of $50. If your DJ requires a table there is a charge of $100 that will be assessed to your dinner bill.

Lost / Damaged Items
The facility is not responsible for any lost, stolen, misplaced, or left-behind items in the banquet facility. We are not responsible for any damage of property brought into the facility.

Damage to Facility
The facility reserves the right to assess charges for damages incurred due to misuse or abuse to equipment or the building.